Pivotal Providers Put You in Control

Selecting the right offshore service provider can pose significant challenges. India has over 500 established BPO providers, all with varying capabilities and offerings. Many of these firms will claim capabilities in legal services, but often have questionable credentials and very little relevant experience.

Pivotal Providers are service providers that aim to provide a viable and attractive option for US companies looking to reduce risks and leapfrog the offshore learning curve. They are aligned with pure-play offshore firms through strategic partnerships, equity share arrangements or joint ventures.

Pivotal Providers will typically go through several rounds of detailed diligence and trips to the offshore location before selecting a partner. Once a partner has been selected, the Pivotal Provider will invest jointly with the partner to build strong delivery processes, training programs and governance mechanisms to unify the two organizations and offer a single, seamless onshore/offshore solution to customers.

The benefits of contracting with a Pivotal Provider, rather than engaging in direct offshoring, are many, including:

• Service levels are owned and monitored by a U.S. firm
• Offshore pricing is available without offshore risks
• Offshore service providers are pre-screened and qualified
• Accountability rests with onshore managers in a U.S. time zone
• Offshore training and recruiting is subject to the Pivotal Provider's standards

For access to the complete perspective paper:

Offshore Legal Services: The Drive For Productivity